Privacy policy
Privacy Policy
Effective Date: July 1, 2026
Website: https://www.proplusindia.in
At PRO PLUS, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit or make a purchase from https://www.proplusindia.in.
By using our website, you agree to the practices described in this Privacy Policy.
About PRO PLUS
PRO PLUS is an Indian consumer electronics brand owned and operated by Bharat Sharma / PRO PLUS INDIA.
All products sold through https://www.proplusindia.in are genuine PRO PLUS branded products and are officially marketed and supported by PRO PLUS.
Contact Information
Operational Office
PRO PLUS
108, Phase 1, Udyog Vihar,
Sector 20,
Gurugram,
Haryana – 122016,
India.
Registered Office (GST)
PRO PLUS
Floor No. S/F, A-56, WZ-6A,
Ganesh Nagar,
West Delhi,
Delhi – 110018,
India.
Customer Support
Phone: +91 836 864 1183
Email: info@proplusindia.in
Support Hours
Monday – Saturday
10:00 AM – 7:00 PM (IST)
Sunday – Closed
1. Information We Collect
We may collect the following categories of information.
Information You Provide
- Full Name
- Mobile Number
- Email Address
- Billing Address
- Shipping Address
- Order Details
- Payment Information required for transaction processing
- Warranty Registration Information
- Customer Support Requests
- Return & Refund Requests
- Feedback and Reviews
Automatically Collected Information
When you browse our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Time Spent on Website
- Clickstream Data
- Referral Source
- Cookies and Similar Technologies
Transaction Information
We may also collect:
- Purchased Products
- Order Value
- Payment Status
- Shipping Status
- Return History
- Refund History
- Warranty Claims
2. Why We Collect Your Information
Your information is collected to:
- Process and fulfil your orders
- Deliver purchased products
- Provide order updates
- Process returns, refunds and warranty claims
- Respond to customer enquiries
- Prevent fraud
- Improve our products and website
- Send service-related notifications
- Send promotional offers where permitted
- Maintain legal, accounting and tax records
- Improve customer experience
3. Sharing of Information
We never sell your personal information.
Information may be shared only when necessary with:
- Shipping & Courier Partners
- Payment Gateway Providers
- Banking Partners
- Website Hosting Providers
- CRM & Customer Support Platforms
- Analytics Providers
- Government Authorities where required by law
- Professional Advisors and Auditors
Information is shared only to the extent necessary for providing our services.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your shopping cart
- Improve website performance
- Save customer preferences
- Analyse website traffic
- Measure advertising performance
- Deliver relevant advertisements
- Improve user experience
You may disable cookies through your browser settings, although some website features may not function properly.
5. Google Services
Our website may use Google services including:
- Google Analytics
- Google Ads
- Google Merchant Center
- Google Tag Manager
These services help us:
- Measure website performance
- Improve user experience
- Analyse visitor behaviour
- Display relevant advertisements
- Measure advertising effectiveness
Google may collect information according to Google's own Privacy Policy.
6. Meta & Advertising Technologies
We may also use advertising technologies including:
- Meta Pixel
These technologies help us:
- Measure advertising performance
- Improve marketing campaigns
- Deliver relevant advertisements
- Analyse website traffic
7. Payment Security
Customer payment security is extremely important to us.
Payments are processed through trusted and secure payment gateway partners.
We do not store complete debit card, credit card, banking passwords or payment credentials on our servers.
All payment transactions are protected using SSL encryption and secure payment infrastructure.
8. Security Measures
We implement appropriate technical and organizational security measures including:
- Secure Website (SSL)
- Encrypted Connections
- Password Protected Systems
- Restricted Employee Access
- Fraud Monitoring
- Trusted Service Providers
While we continuously improve security, no online transmission or storage system can be guaranteed to be completely secure.
9. Your Rights
Subject to applicable law, you may request to:
- Access your personal information
- Correct inaccurate information
- Update your personal information
- Delete your personal information (where legally permitted)
- Withdraw marketing consent
- Raise a privacy complaint
To exercise any of these rights, please contact our Customer Support Team.
10. Data Retention
We retain personal information only for as long as necessary for:
- Order Processing
- Customer Support
- Warranty Services
- Refund & Return Processing
- Fraud Prevention
- Legal Compliance
- Tax & Accounting Requirements
When the information is no longer required, it is securely deleted or anonymized in accordance with applicable laws.
11. Children's Privacy
Our website is not intended for children who cannot legally provide valid consent under applicable law.
We do not knowingly collect personal information from children without appropriate authorization.
12. Third-Party Websites
Our website may contain links to third-party websites including:
- YouTube
These websites operate independently of PRO PLUS.
We are not responsible for the privacy practices or content of third-party websites.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
The latest version will always be available on:
14. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us.
PRO PLUS
Operational Office
108, Phase 1, Udyog Vihar,
Sector 20,
Gurugram,
Haryana – 122016,
India.
Registered Office (GST)
Floor No. S/F, A-56, WZ-6A,
Ganesh Nagar,
West Delhi,
Delhi – 110018,
India.
Customer Support
Phone: +91 836 864 1183
Email: info@proplusindia.in
Website: https://www.proplusindia.in
Important Notice
PRO PLUS is committed to protecting your privacy and handling your personal information responsibly.
We continuously review and improve our privacy and security practices to comply with applicable laws and industry standards.
This Privacy Policy may be updated from time to time without prior notice. The latest version published on https://www.proplusindia.in shall always apply.