Privacy Policy

Effective Date: 30/03/2026
Website: https://www.proplusindia.in/
Company Name: Pro Plus
Operating Address: 108 Phase 1, Udyog Vihar Sector 20, Gurugram, Haryana 122016, India

At Pro Plus, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit or make a purchase from https://www.proplusindia.in/.

By using our website, you agree to the terms of this Privacy Policy.

1. Personal Data Collection

We may collect the following categories of personal data from customers and website visitors:

A. Information You Provide Directly

Full name
Mobile number
Email address
Billing address
Shipping address
Order details
Payment-related details as required for processing transactions
Any information submitted through customer support, return, warranty, or grievance forms

B. Information Collected Automatically

IP address
Browser type and version
Device type
Operating system
Referral source
Pages visited on our website
Time spent on pages
Clickstream and browsing activity
Cookies and similar tracking data

C. Transaction and Order Information

Products purchased
Order value
Payment status
Refund, return, cancellation, and support history

2. Purpose of Data Collection

We collect and use your personal data for lawful business purposes, including:

Processing and fulfilling orders
Delivering purchased products
Providing order confirmations and shipping updates
Handling returns, refunds, replacements, and warranty requests
Providing customer support
Verifying transactions and preventing fraud
Improving website functionality and user experience
Sending service-related communications
Sending promotional offers, discounts, and marketing messages, where permitted
Maintaining internal records and compliance requirements
Resolving complaints and grievances

3. Data Sharing Practices

We do not sell your personal information to third parties.

We may share your information only when necessary with:

Shipping and logistics partners for order delivery
Payment gateway and payment processing partners
Technology service providers such as website hosting, analytics, CRM, and communication tools
Customer support and operational partners
Legal, regulatory, law enforcement, or government authorities when required by law
Professional advisors or auditors where necessary for compliance and business operations

Any such sharing is limited to the information reasonably necessary for the relevant purpose.

4. Cookie Usage and Tracking Technologies

Our website may use cookies, pixels, tags, and similar tracking technologies to:

Keep products in your cart
Remember customer preferences
Improve website performance
Understand customer behavior and traffic patterns
Measure advertising performance
Provide relevant offers and remarketing communications

You can control or disable cookies through your browser settings. However, disabling cookies may affect certain features of the website.

5. Security Measures in Place

We take reasonable technical, administrative, and organizational measures to protect your information against unauthorized access, misuse, loss, disclosure, or alteration.

These measures may include:

Secure hosting infrastructure
SSL/encrypted connections where applicable
Restricted access to customer information
Password-protected systems
Internal monitoring and fraud checks
Use of trusted payment and service providers

While we take reasonable security precautions, no online platform or electronic transmission can be guaranteed to be 100% secure.

6. User Rights and Grievance Redressal

Subject to applicable law, users may have the right to:

Request access to the personal data we hold about them
Request correction or update of inaccurate information
Request deletion of personal data, subject to legal or operational requirements
Withdraw consent, where processing is based on consent
Opt out of promotional communications

To exercise any of these rights or raise a privacy concern, users may contact us using the contact details provided below.

Grievance Contact

For privacy concerns, complaints, or requests, please contact:

Pro Plus
Address: 108 Phase 1, Udyog Vihar Sector 20, Gurugram, Haryana 122016, India
Website: https://www.proplusindia.in/
Email: info@proplusindia.in

We will make reasonable efforts to review and respond within a reasonable time.

7. Data Retention and Deletion Policies

We retain personal data only for as long as necessary for:

Order fulfilment
Customer support
Returns, refunds, warranty, and dispute handling
Fraud prevention and security monitoring
Legal, tax, accounting, and regulatory compliance

When personal data is no longer required for these purposes, we will delete, anonymize, or securely dispose of it, subject to applicable legal obligations.

8. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics tools, or advertising platforms. These third parties may process your data in accordance with their own privacy policies and applicable laws.

We encourage users to review the privacy policies of such third-party services before using them.

9. Children’s Privacy

Our website is not intended for children under the age required by applicable law to provide valid consent independently. We do not knowingly collect personal information from children without appropriate authorization.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal, technical, or business requirements. Any updated version will be posted on this page with the revised effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy or the way your personal data is handled, please contact us:

Pro Plus
108 Phase 1, Udyog Vihar Sector 20, Gurugram, Haryana 122016, India
Website: https://www.proplusindia.in/
Email: info@proplusindia.in