Payment Policy
Payment Information & Secure Transactions
Effective Date: July 1, 2026
At PRO PLUS, we are committed to providing a safe, secure, and seamless shopping experience for every customer.
Placing Your Order
When you are ready to complete your purchase, click the Proceed to Checkout button.
You may:
- Sign in to your existing account
- Create a new account
- Continue as a Guest (where available)
Before completing your purchase, please review your order details, shipping address, and billing information carefully.
Accepted Payment Methods
We currently accept the following payment methods:
- Visa
- MasterCard
- RuPay
- UPI
- Net Banking
- Debit Cards
- Credit Cards
- Cash on Delivery (COD) (Available on selected PIN codes)
The available payment options may vary depending on your delivery location and product.
Secure Payment Processing
Your security is extremely important to us.
All payment transactions on www.proplusindia.in are processed using industry-standard 128-bit SSL encryption, ensuring that your personal and payment information remains protected during transmission.
You can verify that your connection is secure by checking for the padlock icon displayed in your web browser.
For your security, PRO PLUS does not store your complete debit card, credit card, or banking credentials. Payment information is securely processed by our authorized payment partners.
Payment Verification
To protect customers against fraudulent transactions, certain orders may require additional verification before dispatch.
Our Customer Support Team may contact you to confirm:
- Order details
- Delivery address
- Contact information
- Payment verification (where required)
Please ensure that the mobile number and email address provided during checkout are accurate.
Prepaid Order Return & Refund Policy
Customer Refusal / Non-Acceptance
If a prepaid order is returned to us because:
- the customer refuses to accept delivery without a valid reason,
- repeated delivery attempts fail due to customer unavailability,
- incorrect delivery information is provided by the customer,
- or the customer remains unresponsive despite reasonable delivery attempts,
the order will be treated as a customer-initiated return.
After the returned shipment is received and verified, a refund may be processed after deducting actual shipping, return shipping, payment gateway, and handling charges incurred by PRO PLUS.
The remaining refund amount will be credited to the original payment method within 7–10 business days after inspection.
Note: Any deductions will be limited to the actual costs incurred by PRO PLUS and will be communicated to the customer where applicable.
Full Refund Eligibility
A 100% refund or replacement will be provided if the issue is verified by our support team and is due to:
- Wrong product delivered
- Damaged product received
- Manufacturing defect
- Product significantly different from the product ordered
Refunds and replacements are processed after successful inspection and approval.
Customer Support
Email: info@proplusindia.in
Phone: +91 836 864 1183
Support Hours
Monday – Saturday
10:00 AM – 7:00 PM (IST)
Sunday – Closed
Operational Office
PRO PLUS
108, Phase 1, Udyog Vihar,
Sector 20,
Gurugram,
Haryana – 122016,
India.
Registered Office (GST)
PRO PLUS
Floor No. S/F, A-56, WZ-6A,
Ganesh Nagar,
West Delhi,
Delhi – 110018,
India.
Website
Important Notice
PRO PLUS reserves the right to verify all refund and return requests before approval.
This Payment & Refund Policy may be updated from time to time without prior notice. The latest version published on www.proplusindia.in shall always be applicable.