FAQS
Frequently Asked Questions (FAQs)
Effective Date: July 1, 2026
Welcome to the PRO PLUS Help Centre.
We've answered the most common questions about orders, shipping, payments, warranty, returns, and customer support. If you need additional assistance, our Customer Support Team is always happy to help.
1. Who is PRO PLUS?
PRO PLUS is an Indian consumer electronics brand owned and operated by Bharat Sharma / PRO PLUS INDIA. We specialize in smartwatches, wireless headphones, earbuds, neckbands, and smart accessories.
2. Are PRO PLUS products genuine?
Yes. All products sold on www.proplusindia.in are genuine PRO PLUS branded products and are backed by official customer support and applicable warranty.
3. Where do you deliver?
We currently deliver across India.
At present, international shipping is not available.
4. How long does delivery take?
Estimated delivery timelines are:
- Metro Cities: 3–5 Business Days
- Other Cities: 4–7 Business Days
- Remote Areas: 6–9 Business Days
Delivery times may vary due to courier operations or unforeseen circumstances.
5. Is Cash on Delivery (COD) available?
Yes.
Cash on Delivery is available on selected serviceable PIN codes.
Any applicable COD charges will be displayed during checkout before you place your order.
6. Which payment methods do you accept?
We accept:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Visa
- MasterCard
- RuPay
- Cash on Delivery (where available)
All payments are processed through secure payment gateways.
7. Is my payment secure?
Yes.
All transactions on www.proplusindia.in are protected using 128-bit SSL encryption.
We do not store your complete payment information. Payments are securely processed through authorized payment partners.
8. Can I cancel my order?
Yes.
Orders can be cancelled before dispatch by contacting our Customer Support Team.
Once an order has been shipped, cancellation is no longer possible. In such cases, the order will be handled according to our Return & Refund Policy.
9. What is your Return Policy?
You may request a return or replacement within 7 calendar days of delivery if:
- You receive a damaged product.
- You receive the wrong product.
- The product has a verified manufacturing defect.
Please refer to our Refund & Return Policy for complete details.
10. How long does a refund take?
Approved refunds are generally processed as follows:
Prepaid Orders
5–7 Business Days
COD Orders
7–10 Business Days (via Bank Transfer/UPI)
11. Do your products come with a warranty?
Yes.
Selected PRO PLUS products are covered under the applicable warranty.
Please retain your purchase invoice for warranty verification.
12. How do I claim warranty?
Simply contact our Customer Support Team with:
- Order ID
- Invoice
- Product Details
- Description of the issue
Our team will guide you through the warranty process.
13. Do I need to register my warranty?
Warranty registration is recommended for a faster after-sales experience.
Please complete the Warranty Registration Form within 10 days of purchase.
14. What should I do if I receive a damaged product?
Please contact us within 24–48 hours of delivery.
Kindly share:
- Order ID
- Product Photos
- Packaging Photos
- Unboxing Video (recommended)
This helps us process your request more quickly.
15. How can I track my order?
Once your order is shipped, a tracking link will be sent to your registered mobile number and email address.
16. Can I change my shipping address after placing an order?
If your order has not yet been dispatched, please contact Customer Support immediately.
Address changes may not be possible after shipment.
17. How can I contact PRO PLUS?
You can reach us through:
📞 Phone
+91 836 864 1183
Customer Support Hours
Monday – Saturday
10:00 AM – 7:00 PM (IST)
Sunday
Closed
Operational Office
PRO PLUS
108, Phase 1, Udyog Vihar,
Sector 20,
Gurugram,
Haryana – 122016,
India.
Registered Office (GST)
PRO PLUS
Floor No. S/F, A-56, WZ-6A,
Ganesh Nagar,
West Delhi,
Delhi – 110018,
India.
Website
Still Need Help?
If you couldn't find the answer you were looking for, our Customer Support Team is always happy to assist you.
Simply contact us by email or phone, and we'll respond within 24–48 working hours.