After Sale Services
After-Sales Service Policy
Effective Date: July 1, 2026
At PRO PLUS, customer satisfaction remains our priority even after your purchase. We are committed to providing reliable after-sales support, warranty assistance, and transparent service for all eligible products purchased through our official sales channels.
Warranty Support
If your PRO PLUS product develops a manufacturing defect during the applicable warranty period, we will inspect the product and provide repair or replacement in accordance with our Warranty Policy.
The warranty period begins from the original date of purchase.
Warranty support is available for products purchased from:
- www.proplusindia.in
- Amazon
- Flipkart
- Myntra
- Nykaa
- Tata CLiQ
- Other authorized PRO PLUS sales channels
How to Raise a Service Request
To request after-sales support, please contact us with:
- Order ID
- Product Name
- Issue Description
- Images or Videos (if applicable)
Email: info@proplusindia.in
Phone: +91 836 864 1183
Our support team generally responds within 24–48 working hours.
Customers who purchased through marketplaces may first contact the respective marketplace support. If the issue remains unresolved, PRO PLUS Customer Support will assist as per the applicable warranty terms.
Service Process
Once your service request is approved:
- You will be asked to securely pack the product and send it to our authorized service address.
- The customer is responsible for the shipping charges when sending the product to us.
- PRO PLUS will bear the return shipping cost after repair or replacement approval.
- Doorstep pickup service is currently not available.
Repair & Replacement Eligibility
Products covered under warranty are eligible for repair or replacement after successful inspection.
Replacement will be provided only if:
- The defect is confirmed by our technical team.
- The product qualifies under the warranty terms.
If the same model is unavailable, PRO PLUS may provide:
- An equivalent replacement product, or
- Store Credit, or
- Refund (where applicable)
The final resolution will depend on product availability and inspection results.
Accessories
Accessories supplied with the product (such as charging cables, straps, ear tips, or similar accessories) are not covered under the standard warranty unless they are found damaged or missing at the time of delivery.
Such issues must be reported within 24 hours of delivery with supporting photographs or videos.
Cases Not Covered Under Warranty
Warranty or after-sales service will not apply if:
- The product has been physically damaged after delivery.
- Damage is caused by misuse, negligence, accidents, liquid damage (where the product is not water-resistant), voltage fluctuations, or unauthorized repairs.
- Serial numbers or warranty labels have been removed or tampered with.
- The issue falls outside the warranty coverage.
Service Timeline
Once the product is received at our service center, the typical service timeline is 10–12 business days.
The process generally includes:
- Request acknowledgement
- Product inspection
- Repair, replacement, or alternative resolution
- Dispatch back to the customer
Actual timelines may vary depending on spare part availability and logistics.
Refund Policy
Refunds are generally processed only where repair or replacement is not possible or where required under applicable law.
Refunds are not available in the following situations:
- Change of mind after purchase.
- Product preference (colour, design, appearance, sound, etc.) where the product is functioning correctly.
- Physical damage reported after the applicable reporting period.
- Damage caused due to misuse, negligence, or unauthorized repairs.
Approved refunds are processed according to the Refund Policy available on our website.
Important Customer Guidelines
For faster claim verification, we strongly recommend recording an unboxing video while opening your package.
If you receive:
- A damaged product
- Missing accessories
- Wrong product
please report the issue within 24–48 hours of delivery by sharing clear photographs or an unboxing video.
Customer Support
Email: info@proplusindia.in
Phone: +91 836 864 1183
Support Hours
Monday – Saturday
10:00 AM – 7:00 PM (IST)
Sunday – Closed
Operational Office
PRO PLUS
108, Phase 1, Udyog Vihar,
Sector 20,
Gurugram,
Haryana – 122016,
India.
Registered Office (GST)
PRO PLUS
Floor No. S/F, A-56, WZ-6A,
Ganesh Nagar,
West Delhi,
Delhi – 110018,
India.
Website
Important Notice
PRO PLUS reserves the right to inspect every product before approving any repair, replacement, store credit, or refund request.
This After-Sales Service Policy may be updated from time to time without prior notice. The latest version published on www.proplusindia.in shall always be applicable.